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At YuAI, we strive to deliver high-quality AI-driven solutions, including content creation, chatbots, web development, digital design, and AI automation. We want our clients to be satisfied with our services. This Refund Policy outlines the circumstances under which refunds may be granted.

Last Updated: 03.03.2025

Refund Policy

1. General Refund Policy

Due to the nature of digital services, refunds are generally not provided once work has commenced or services have been delivered. However, we understand that exceptional circumstances may arise.

2. Eligibility for Refunds

Refunds may be considered in the following cases:

  • Service Not Delivered: If we fail to deliver the agreed-upon service within the specified timeframe without prior communication or an agreed extension.

  • Technical Issues: If a technical issue on our end prevents service completion and we are unable to provide an alternative solution.

  • Duplicate Payment: If you have been mistakenly charged more than once for the same service.

3. Non-Refundable Cases

Refunds will NOT be issued in the following situations:

  • Change of Mind: If you decide not to use our services after the work has commenced.

  • Dissatisfaction with Subjective Outcomes: If the service was provided as per the agreed scope but does not meet personal taste or preference.

  • Failure to Provide Required Information: If the client does not provide the necessary information or materials required for service completion.

  • Partial Work Completed: If a significant portion of the service has already been completed and deliv

4. Refund Request Process

To request a refund, please follow these steps:

  1. Contact us at [Insert Email] within 7 days of service delivery.

  2. Provide a detailed explanation of the issue and any relevant supporting documentation.

  3. Our team will review your request and respond within 5-10 business days.

5. Refund Processing

  • Approved refunds will be processed within 10-14 business days.

  • Refunds will be issued via the original payment method unless otherwise agreed.

  • Processing times may vary depending on your payment provider.

6. Changes to This Refund Policy

YuAI reserves the right to modify this Refund Policy at any time. Any updates will be posted on this page with the revised date.

To request a refund, please follow these steps:

  1. Contact us at [Insert Email] within 7 days of service delivery.

  2. Provide a detailed explanation of the issue and any relevant supporting documentation.

  3. Our team will review your request and respond within 5-10 business days.

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